Following a press release by the Nigeria Internet Registration Association (NiRA) through the office of the Chief Operating Officer, Edith Udeagu stated that the registry had made several attempts to contact the registrar, DomainKing.ng.
It stated that since February 8th, 2017, the Indian based .ng ccTLD Accredited Registrar, DomainKing.ng, had not responded to escalated support queries and emails from its clients forwarded to it by the .ng Registry. The Registry had attempted severally since then and is still trying to contact the registrar via email, telephone, their online support system, social media platforms and postal service. NiRA COO claimed that January 24th, 2017 was the last time the Registrar responded to the Registry via email.
Failing to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with the NiRA. Also DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants in the NiRA policy.
We were informed that some of the complaints via emails and phone calls from the clients of DomainKing.ng borders on payments made via the DomainKing.ng website/platform without service being rendered by DomainKing.ng. Whilst considering the plight of existing DomainKing.ng clients, the .ng Registry had taken a protective measure to ensure that the DomainKing.ng platform is temporarily not available for more Nigerians to make further payments. Further sanctions will be applied against DomainKing.ng by May 2nd, 2017 should the company not reactivate/attend/respond to queries/complaints raised by the registrants.
NiRA is seeking legal advice and will continues to consult its solicitors as events unfold on the matter.
The head of the management team informed that NiRA is not a hosting company. However, efforts are on to attend to the various complaints on domain name management services rendered by Domainking.ng.
